Refund & Cancellation Policy

Cancellation before pickup

Customers may cancel an order before shipment pickup without penalty. Any payment made through the shipping wallet will be refunded or reversed within three business days.

Cancellation after pickup

Once a shipment has been picked up, normal delivery charges apply.

Order changes and re-booking

Shipment details cannot be changed after booking. If a correction is needed before handover, the shipment must be cancelled where available and booked again.

Non-delivery and return to origin

If a shipment cannot be delivered due to address issues, refusal, or another delivery exception, it may be returned to the Merchant. No RTO charge applies when the shipment is returned to the original pickup address. If a different return address is specified, a 50% RTO charge may apply. COD that was not successfully collected is not due for remittance to the merchant.